Customer Service

Shipping and Delivery

We ship most orders in a 2-3 week time frame whether the order has custom pieces or not.  We do not charge your credit card until we ship the order.  If a new customer orders a large number of custom signs we may ask for a deposit to start the order.

We ship using FedEx ground and since we ship from Seattle, Washington delivers to the east coast take about 5 business days.  Depending on the size of the order and destination freight generally runs around 8-15 percent.

Privacy and Security

All of your account information is protected on secure servers and most importantly your credit card information is stored off line completely secure.  We do not share any of your contact information with any other organization. 

Returns and Replacements

All of our signs are made from distressed wood that has a variety of knots, cracks, and other natural occurring imperfections.  This gives the signs an authentic look and we feel is an important characteristic of the sign.  As a result we do not feel these are defects and we will not replace signs that have these qualities.  If a sign has been damaged in shipping we will replace it upon request.  We will need to see a jpeg of the damage sent in an e-mail to customerservice@redhorsesigns.com

Payment, Pricing, Promotion

We accept all major credit cards and we charge the cards when we ship.  We ask that you contact us with your credit card information and we will not begin your order until you have submitted your credit card information. You can also prepay the order upon checkout using Paypal or Google checkout.  In addition to these payment options you can mail us a check with a copy of your order.  We will also offer terms to those accounts with approved credit once they have submitted credit references and we have received confirmation back.

Prices are subject to change without notice.

Promotions, show specials and coupons will be applied to the order at the time of checkout.   Promotions or specials are not retroactive; they can only be used on new orders.